Frequently Asked Questions
Here are some of the questions that we receive most often from our customers. If you have a question that is not answered here, or simply want to speak with us, please do not hesitate to contact us.
Why Should I Choose American Exteriors & Masonry?
We are a Licensed CLASS A Contractor—a distinction only 2% of contractors have. We use superior materials, immaculate installation, and never play pricing games or apply sales pressure. We veneer with natural stone or clay brick because it looks much better and lasts much longer than the man-made block product many contractors use. Everything we build is CUSTOM-MADE and handcrafted based on your preferences and taste. We do not use generic parts or stock materials.
How Are Your Prices? Low? Medium? High?
We are average.
Can you find a contractor who will do your project for less money? Sure.
Will I get the same superior installation and products? Probably not.
On the other hand, you do not want to overpay for your project—going with the highest bid is not always a surefire way to get quality either.
We offer a fair price on an excellent job that you will love for years to come. What you want to look for when hiring a contractor is not necessarily the price he offers, but his reputation. We have a SPOTLESS record with our customers. Problems occur less than 1% of the time. In the rare cases that they do happen, we are there to take care of the problem right away.
Do You Use High-Pressure Sales Tactics?
Absolutely not. To be honest, selling gives me the creeps. Never liked it, and never will. I rather assess your situation and provide the BEST solution for YOU. If my no-pressure approach costs me a few dollars here and there, so be it. My main priority is that YOU are satisfied and get the best deal possible.
Do You Offer Financing?
Yes, we offer flexible financing options that will make the cost of your project fit comfortably within your budget. Contact us today to find out more.
Do You Accept Credit Cards?
Yes. We accept all major credit cards, including Visa, MasterCard, Discover, and American Express.
I’ve Heard Horror Stories Of Remodeling Budget Overruns. How Can You Protect Me From These?
The key is to quote the project thoroughly on the front end. Our firm does not provide estimates. We provide Exact Pricing for the project unlike many other contractors. The ability to do that properly and accurately comes from extensive experience. We have completed so many projects over the years that we have a very good handle on exactly what a given project is going to entail. We provide you with a Free Design Consultation and Detailed Quote for your review. The only way the price will go up is if you (the customer) decide to add options during the project. We strive to work through as many alternatives and options on the front end as possible to minimize your desire to make changes later.
How Are Your Workers?
Perfectionists. Professional. Meticulous. Respectful. Courteous. Experienced.
They are always willing to answer any questions you may have. They will always take the time to ensure your project is done right.
How Are Your Warranties Compared To Other Companies?
Better in EVERY aspect. Longer labor coverage, material coverage, and so on. I have been in this business for over 45 years, and I have never charged for a service call, even when it was out of warranty!
Do You Offer Free Estimates?
We offer Free Design Consultations and Quotes. We do not provide ballpark estimates that can change at any given time like many other contractors. We provide personal, in-home consultations with a 100% accurate quote. We do not play guessing games with you. When we provide a price, that is exactly what the project will cost. Our quotes are no-pressure and no-obligation. You will never feel that your being forced into an uncomfortable situation. If you are interested in a Free Design Consultation and Quote, contact us today.